Cancellations, refunds & complaints
Last updated: September 2026
Changing or cancelling a booking
Changes and cancellations are free up to 24 hours before your agreed arrival window. Inside 24 hours, or if nobody can give access within 30 minutes of our arrival, the £75 minimum visit charge may apply.
Your cancellation rights
As a consumer you have 14 days to cancel a service booked at a distance. If you ask us to start work inside that period, you may be charged for the work already carried out.
Refunds
Where a refund is due we return it to the original payment method within 14 days of agreeing it with you.
Our guarantee
If our workmanship is not right, tell us within 14 days and we will return and put it right at no cost. Please send photos where you can — it helps us bring the right parts and the right handyman.
How to complain
Call 07360073774 or email info@hellohandy.co.uk with your name, postcode, visit date and what went wrong. We acknowledge every complaint within one working day and aim to resolve it within five working days. If we cannot, we will explain why and give you a clear date for our final response.
If you are still unhappy
Escalate to our management team using the same contact details and ask for a final written response. You retain your statutory rights under the Consumer Rights Act 2015 throughout.